Cancellation & Refunds
- Cancellations within thirty (30) days through eight (8) days prior to check-in will forfeit the initial 50% rental fee plus tax charged to the guest card.
- Changes made more than thirty (30) days prior to check-in receive a 100% refund minus a $25 cancellation fee.
- Cancellations within seven (7) days of the trip are non-refundable.
- No refunds are given for no-shows, bad weather, late arrival, or early departure.
You may consider purchasing trip insurance through a third-party provider such as Squaremouth, TravelInsurance.com, or InsureMyTrip.
Winter Weather
During winter months, road conditions may require a 4-wheel drive vehicle to access the cabins if snow or ice is on the ground. The road leading to the cabins is very hilly and may require you to keep up your speed to make it up the hills.
Check In
- Check-in is 4:00 p.m. EST or later. Please do not attempt early check-in unless prior arrangements have been made.
- Cabin access information, including address, directions, and lock box code, is sent after full payment is received, around 48 hours before check-in.
- Any damage noticed upon arrival should be reported immediately. If damage is not reported, guests may be charged for repair costs.
Check Out
- Check-out is 11:00 a.m. EST. Housekeeping must be able to enter on time to prepare for the next guests.
- Late check-out must be approved in advance. If late check-out delays the next guest check-in, a $100 fee may apply.
- Before leaving, wash used dishes, place used towels/robes in the laundry basket or bathroom floor, put trash in the dumpster, make sure all fires are out, lock all cabin doors, and return the key to the lock box.
Items Left Behind
- Aspen Ridge is not liable for items left behind, lost, or stolen.
- If you leave an item after checkout and wish to have it returned, contact us as soon as possible.
Reservation / Deposit
Reservation payment terms are shown during booking and in the rental agreement for the stay. Guests are liable for damages to the property or contents during their stay, and damage notices may result in additional charges to the card provided.
You will not incur additional charges beyond rent, taxes, and approved fees when: there is no damage beyond normal wear and tear; cabin cleanup is not excessive; no items are damaged or missing; no unapproved early check-in or late check-out occurs; all trash is placed in the dumpster; dishes are washed; pet hair is not excessive in pet-friendly cabins; linens are in good condition; hot tubs and covers are not damaged; and no smoking has taken place inside the cabin.
Minimum Stays
Weekends and holidays generally require at least a 3-night minimum. Weekdays generally require at least a 2-night minimum. Rates, required nights, and availability are subject to change at the owner’s discretion.
Pets
- House-trained dogs are permitted only in pet-friendly cabins with the published non-refundable pet fee. The Blue Ash, The Cardinal, and The Getaway are pet-friendly with a maximum of two dogs. BeechTree Burrow is not pet-friendly.
- Cats are not permitted.
- Dogs must be crated when left alone in the cabin and must be current on shots and flea/tick preventative.
- Dogs that are not housebroken are not allowed in the cabin.
- Damage or extra cleaning caused by a pet is the responsibility of the guest and may result in additional charges.
- Pets are not permitted on beds or furniture.
- No animals other than approved domestic dogs are permitted, except service animals as required by law.
- Cleaning crews check for evidence of pets after checkout. Owners reserve the right to charge extra cleaning fees when evidence of an unapproved or unpaid pet is present.
Garbage
- Please put tied trash bags inside the dumpster before leaving and as needed during your stay.
- Do not put trash outside on decks. Leave trash inside the cabin or in the dumpster because wildlife is present in the area.
Smoking
- No smoking is permitted inside the cabins.
- If smoking outside, do not throw cigarette butts or drop ashes. Make sure all butts are fully out and placed in the garbage before departure.
- Evidence of smoking inside may result in additional cleaning or damage charges.
Occupancy
- The cabin may be occupied by no more than the number of guests disclosed at reservation.
- The nightly rent covers the base guest count shown for each cabin. Additional approved guests may incur the published extra-guest fee.
- You must be at least 21 years old to reserve a cabin. Reservations made under false pretenses may be forfeited and the party may not be permitted to check in. A state ID may be requested for proof of age before, during, or after the stay.
Cleaning Service
- All cabins are professionally cleaned after every checkout.
- There is no daily cleaning service during a guest’s stay.
- If you stay longer than a week, cabin service staff will check hot tub water and service it upon request.
- Call (567) 307-0740 to request cleaning during your stay; additional cleaning charges may apply depending on the circumstances.
Maintenance
- We do everything possible to keep equipment in good working order, but appliances, hot tubs, TVs, and similar items cannot be guaranteed to operate 100% of the time.
- We make every effort to correct problems as soon as possible.
- Report maintenance problems immediately to (567) 307-0740. Please limit non-emergency calls to normal business hours.
- Discounts, refunds, or credits are not offered for mechanical malfunctions.
